Depending on your query there are various ways to contact the Association and our Customer Services Team:  

Phone us

Head Office: 01473 218818
Lowestoft Office: 01502 586177
Repairs Hotline: 0345 60 100 30

The hotline is manned during office hours. Out of office hours the number will automatically divert to Invicta.

Invicta are a specialist team trained to handle any issues that may arise

Fax Us

Head Office Fax: 01473 286818
Lowestoft Office Fax: 01502 587510
Personnel Office Fax: 01473 228629

Text Us

Our Repairs team can be contacted by SMS Text on 07843 328160. Please remember to provide us with the most important information including the following:

• Name, address, contact number
• What needs repairing and
• Where the problem is located.

Email Us

Please send any general or Customer Services enquiries to: qwc@orwell-housing.co.uk
Any Housing management enquiries can be sent to: housingmanagement@orwell-housing.co.uk 
Any Personnel enquiries can be sent to: personnel@orwell-housing.co.uk 
Any Repair enquiries can be sent to: repair@orwell-housing.co.uk
Any support and care enquiries can be sent to: support&care@orwell-housing.co.uk 

Write or visit us

Registered Office:
Orwell Housing Association Limited
Crane Hill Lodge
325 London Road
Ipswich
Suffolk
IP2 0BE

Registered in England and Wales under Number 16460R

Open Monday to Thursday 8:30 am to 5:30pm, Fridays 8:30am to 5:00pm

Branch Office

Orwell Housing Association Limited
22 Gordon Road
Lowestoft
NR32 1NL

Open Monday to Thursday 9:00 am to 5:30pm, Fridays 9:00am to 5:00pm

Industrial & Provident Societies Act 1965 (charitable rules)
Registered in England and Wales under Number 16460R
Registered provider of social housing under the Housing & Regeneration Act 2008
Registered No. L0028
Member of the National Housing Federation

Orwell Homes Limited

Registered Office:
Orwell Homes Limited
Crane Hill Lodge
325 London Road
Ipswich
Suffolk
IP2 0BE

Registered in England and Wales under Number 03337048