How Well Are We Doing?
Orwell Housing has a responsibility to its tenants and customers to make sure we are delivering excellent services.
One of the ways we do this is by informing you of our progress on service delivery. The Association has an aim of achieving a tenant satisfaction level of 95% in certain service areas.
The table below gives examples of the Association's achievement in key service areas.
|
Description |
Performance July 2010 compared to satisfaction target of 95% |
|
|---|---|---|
 |
Repairs and Maintenance |
97.6% |
 |
Estate Services |
70% |
| |
Lettings |
100% |
| |
Care Services |
82% |
| |
Gas Safety |
100% |
What Do Our Smiley Faces Mean?
 |
Our performance exceeds our target |
 |
Our performance mets our target |
 |
Our performance is below our target |
