Customer Census

Orwell Housing is undertaking a census of all its tenants and service users.

Why a Census?

While we already have information about you and your household, our computer systems are based on what you told us when you first moved into your home. Updating our records is very important to ensure the information we have our system is still up-to-date. It is also a good opportunity to inform us of any changes or special requirements - all feedback received will help us provide even better Customer Service.

What kind of questions are you asking?

The Census aims to capture general information about you and your household. It also includes a small section on financial inclusion. The government are keen to encourage as many people as possible to have bank accounts. We have therefore asked some questions that will help us gauge whether we need to provide more advice and support to people about financial matters.

Please be assured that this information is strictly confidential and will not be shared with other companies or associations. The Census is also protected by the Data Protection Act legislation and will be used to make sure Orwell does not discriminate against anyone.

If you have any questions, click here to view our FAQs page or call us on 01473 218818.

Getting Started

Click here to start filling in your Census form online.

If you would prefer to fill out a paper version of the Census please call us on 01473 218818 and we will happily send one.