Information Collection

Accurate, up-to-date information ensures we can provide our tenants the best possible service. Please find below our actions and progress in this area:


 Actions Progress
Ensure all satisfaction surveys are undertaken and processed by one department The centralising of satisfaction surveys has begun with the completion of the day to day repairs and maintenance service
Ensure all disabled adaptations are recorded on a central database Orwell’s consultants are collecting information about disabled adaptations and creating a central properties database