Staff Training and Investment
Investing in our staff ensures we can best support our tenants. Please find below our actions and progress in this area:
| Actions | Progress |
|---|---|
| Employ a disabled adaptations specialist | A specialist has been in post since June 2009 |
| Produce a guide to language and etiquette | A guide was produced in Spring 2009 updated edition in Autumn 2009 |
| Maintain a register of bilingual staff | The register was set up some years ago but has not been kept up to date |
| Produce a translation and interpretation guide for staff | The guide was first produced in Spring 2009. An improved edition is currently being written |
| Employ a financial inclusion specialist to provide advice to tenants | The financial inclusion specialist has been in post since October 2008 |
