Log in area

• 
• 
• 
• 
• 
• 

By providing us with your up-to-date contact details, we are able to ensure that we have the correct telephone numbers on our system. If you have, for example, changed your mobile number at all since you moved into your property, we may have several numbers for you on our computer system. By providing us with your current details will make it easier for us to contact you, for example, if you have an outstanding repairs issue, or a Housing Officer is returning your call.

All contact details provided to us are held on our own database and are not passed on for marketing purposes. We may occasionally pass your details on to our Contractors, but only if a repair has been ordered and this is for them to arrange a convenient time to carry out work.

If you returned your signed Census removing a member of your household who was a joint tenant, we are unable to amend any details without the agreement of both people on the Tenancy agreement.

Once the necessary paperwork has been completed and confirmation given by your Housing Officer, providing there are no arrears on your rent account or other tenancy issues, the tenancy will be able to be transferred into your sole name.

If you have changed your name, your Housing Officer will need to see a copy of the legal document confirming this, to be able to amend the details on our computer system. If your household details have changed, you can help us by providing forwarding addresses for anyone who may have left the property, so we can try and gain their consent to remove them from the tenancy. If your name has changed, you could bring a copy of your Marriage Certificate, Decree Absolut or Change of Name Deed into one of our offices to help speed up the process.

If you have not returned your Census yet, it is not too late. We are still keen to ensure that all the information we hold is up-to-date. If you have lost your copy of the Census, and wish to be sent another, please contact our Customer Service Team on 01473 218818, and they will be happy to arrange for a new one to be sent.

Alternatively, click here to complete the census online.

Whilst we are still evaluating the outcomes of the Census at present, we are hoping that there will be some positive changes to help those who have difficulties reading and writing, or who may require translation services.

Yes it has! A group of tenants with mobility difficulties and disabilities, have recently come together to prepare The Disability Equality Scheme and Action Plan. This will be put in place to ensure that all tenants are given the same opportunities, regardless of any disabilities or mobility issues they may have.

All of the information provided has been checked and updated on our Database. We are now much better informed about any needs our tenants may have, and can plan to see how we can improve services in the future.

The categories are recommended by the Government and are also consistent with those used by the Housing Corporation, who provide a lot of our funding. We do, however, recognise that all our tenants are individuals with different needs.

The Government is very keen to ensure that everyone in the country has a bank account. By finding out how many of our tenants do and don’t have accounts, allows us to see if it is necessary for us to contact financial organisations to provide options to tenants interested in opening their own bank accounts suited to their needs.

There is also a question about doorstep lenders (people who come to your home offering loans to those who may have difficulty getting credit elsewhere). Generally doorstep lenders offer loans with excessively high interest rates, which means that although it may appear as if you are getting a good deal, in the long run it may prove very expensive. If it is seen that lots of our tenants have taken up loans from doorstep lenders, it may be an option for the Association to partner with another company to provide a safer alternative which doesn’t hit you, the tenant, in the pocket so hard!