Repairs and gardening work during lockdown - January 2021

As we are now entering a further period of lockdown, we will need to make some changes to our repairs and gardening services with immediate effect.

Repairs

Necessary jobs which we are classifying as emergency and urgent will be carried out. For jobs already booked in we will contact tenants to check if they would still like the jobs carried out and it is safe to do so.

Any new jobs that are not emergency or urgent will be taken and kept on the system until such time as we can carry out the work and the lockdown has been eased.

Gardening and painting

We do not deem this work as necessary at this time and will stop this work until further notice.

If we do need to come to your property to carry out any work during lockdown, our team will need to ask you a few questions to ensure that it is safe for us to do so.

Safety checks

We will continue to carry out safety checks, such as annual gas safety and electrical checks, as they are essential and a legal requirement.

If you need to book an essential repair, you can do so by calling the repairs hotline on 0345 60 100 30, or through our customer portal - My Orwell.