Have your say and make an impact! We are committed to improving our services, and we encourage our customers to get involved and help us achieve this.
We provide a range of ways for you to get involved, at a level that suits you and the time you have spare. You will never be left out of pocket for your involvement as we will reimburse transport costs where necessary.
Below you can find information on all of the groups that we currently have running.
If you would like to find out more or make a comment please use our contact form or email us.
CustomerInsightandEngagement@orwell-housing.co.uk Contact Form
ORG
Orwell Residents Group
Orwell Residents Group are a performance review group, scrutinising service areas, and acting as a critical friend to influence the future of housing services.
Complaints
Complaints Handling Assessment Team (CHAT)
The Complaint Handling Assessment team works with the Customer Service and Customer Engagement teams to help us monitor our complaints processes and outcomes.
Shaping Future Services
Shaping Future Services
On this page, you can find information from our Shaping Future Services group.
Repairs Monthly Feedback
Survey Feedback
Details of our survey feedback. We will update this page monthly with any new details.
Scrutinies
You Said, We Did
Available on this page will be information taken from our Scrutiny Group and any changes that are made from their choices.
Tenant Satisfaction Measures
Our Tenant Satisfaction Measures Data
Learn more about our latest customer satisfaction and health & safety performance.
