TSM Survey
Tenant Satisfaction Measures 2026/2027.
Review our 2026/2027 performance and explore the progress we have made at Orwell.
Tenant Satisfaction Measures.
These figures are collected from 1st April each year and are updated on a quarterly basis.
Want to give feedback? Contact us
See below results as of September 2026
73.7%
Satisfied with the service provided by Orwell
(TP01)
78.6%
Satisfied with the repairs service
(TP02)
66.9%
Satisfied with the time taken to complete your most recent repair
(TP03)
80.8%
Satisfied with how well your home is maintained
(TP04)
85.3%
Satisfied that your home is safe
(TP05)
65.3%
Satisfied we listen to your views and act upon them
(TP06)
75.8%
Satisfied that we keep you informed about things that matter
(TP07)
79%
Satisfied that we treat you fairly and with respect
(TP08)
31.9%
Satisfied with our approach to complaints
(TP09)
61%
Satisfied we keep communal areas clean and well maintained
(TP10)
69.3%
Satisfied we make a positive contribution to your neighbourhood
(TP11)
66.1%
Satisfied with how we handle antisocial behaviour
(TP12)
Management Information Measures
These figures are collected from 1st April each year and are updated on an annual basis. The 2026/27 results will be shared in late spring/early summer 2027.
These measures only provide performance information for Low Cost Rental Accommodation (LCRA) dwellings (Housing and Regeneration Act 2008 – Explanatory Notes (legislation.gov.uk)). Therefore, results may differ from figures published elsewhere.
Resources & downloads.
Below you can find easy read and pictorial guides to help you if you need support, or contact us using the form below.
If you’d like to find out more or talk through your options, we’d love to hear from you.
Whether you have a question, want to find out more about our services, or would like to talk through your support options, our team is happy to help.
Not found what you’re looking for? There’s plenty more support available.
Browse the pages below to find the help and guidance you need.
Together we can end domestic abuse 