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Complaints & Compliments Policy and Procedure

We sincerely welcome complaints and compliments from anybody who has received either a poor or good service from Orwell. In this section you will find all the information relevant to complaints.

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Policy statement


Orwell sincerely welcomes complaints and compliments from anybody who has received a service from Orwell. We welcome and value this feedback because, without it, we would not be able to learn from and correct our mistakes; similarly, it is good to know when we have got the service right.

If you want to make a complaint, please fill out our complaints form here.

Orwell is committed to being compliant with the Housing Ombudsman Complaint Handling Code.

The purpose of this self-assessment is to identify where we are already compliant and identify any areas where we can make improvements. All questions were provided by the Housing Ombudsman.

The forms can be found below.

This page was updated on 23rd January 2024. If you have any questions, please visit the contact us page here.

Complaints & Compliments Policy & Procedure Dec 2023

pdf - 207Kb

Summary Of Orwells Complaints Performance 2023

pdf - 115Kb

Housing Ombudsman Complaint Handling Code Published March 2022

pdf - 463Kb

Unacceptable Behaviour And Unreasonable Demands Policy And Procedure

pdf - 139Kb

Complaints Handling Code Assessement 2023

pdf - 277Kb

Accessible Documents

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