Our Tenant Satisfaction Measures

Learn more about our latest customer satisfaction and health & safety performance by visiting our TSM page here.

Your Tenancy

In this section, you will find information about your tenancy and what to expect being an Orwell resident.

01 Your Tenancy Main

The aim of this page is to provide you with all the information you may need during your tenancy agreement with us. You will be able to scroll down to see what information is available to you here. If what you are looking for is not available here, then please contact us and let us know.

Other pages to explore...

Below you can find more pages relevant to your tenancy. If you can't find what you are looking for, please visit fill out our contact us form and let us know. We will be happy to help.

02 ASB 02 ASB

Anti Social Behaviour

Antisocial Behaviour can take many forms. ASB can be any unlawful behaviour or any action which causes disturbance, alarm or distress. Read more below to find out more about ASB and what can be done.
Help With Housing Costs Help With Housing Costs

Help with Housing Costs

Many residents receive assistance with paying their rent by claiming Housing Benefits from their local council. Find out more below.
My Home Contents Insurance Banner My Home Contents Insurance Banner

My Home Contents Insurance

Contents insurance is designed to help protect your possessions. No matter how careful you are, there’s always a risk that your belongings could be broken, damaged or stolen. Find out more here...
Paying Rent Main Paying Rent Main

Paying Rent and Charges

We want to make it as easy as possible for you to pay your rent and other charges. This means offering a variety of options on how to pay so you can choose the best option for you.
Service Standards Service Standards

Service Standards

We aim to provide excellent services and we have developed a range of service standards so that residents are aware of the level of service they can expect to receive.
How Your Tenancy May Be Ended How Your Tenancy May Be Ended

How Orwell may end your tenancy

There are different reasons and different ways that Orwell might bring your tenancy to an end depending on what type of tenancy it is. Find out more here...
Passing On Your Tenancy Banner Passing On Your Tenancy Banner

Passing on your tenancy to someone else

Certain Orwell tenants have rights in particular circumstances to pass their home and the tenancy that goes with it to another person. Find out more here...
Sharing Your Tenancy Sharing Your Tenancy

Joint Tenancies – Sharing your Tenancy

Orwell may offer tenancies to the head of household alone or to two persons who will share the rights and responsibilities of the tenancy. This is called a ‘joint tenancy’. Find out more here...
Home Loss Banner Home Loss Banner

Home Loss and Disturbance Allowances

This section describes how we may compensate you for inconvenience, expense of temporary or permanent moves and for permanent loss of your home. Find out more here...
Rent And Service Charges Banner Rent And Service Charges Banner

Rent and Service Charges

The payment you make to Orwell each month or week includes rent and sometimes also a service charge. The way your charges are set takes account of Orwell’s costs and of the requirements of our regulators. Find out more here...
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