We've launched our app!

Our free Orwell Housing app provides you with instant access to your account so you can manage your tenancy and services from your phone, anytime.

Our Performance

Learn more about our latest customer satisfaction and health & safety performance.

Our Performance

To ensure that we are providing a good level of service to our Customers, we have set a range of targets to monitor our performance. Listed below are some of our key performance statistics, which we will update regularly, to show how we are performing. 

We are constantly looking of ways to improve our services to deliver the best performance possible, and Customer feedback is a really important part of this process.

If you would like to get involved in making a difference across the organisation; from giving us feedback on our services to actively holding us to account on our promises to all Customers, please contact us.

 

Managing Our Homes and Services

Housing Income

Rent Arrears

0.2%
Target: 3%

Care Income

Non Rent Arrears

0
Target: 3

Housing

Letting our Properties

.1
Target: 28 days

Repairs

Average Repairs Response Time - Orwell Repairs Service

2
Target: 21 Days

Repairs

Average Repairs Response Time - Contractors

3
Target: 21 Days

Repairs - ORS only

Repairs right first time

5.4%
Target: 90%

Satisfaction

18 current cases View more information

Complaints

4

Housing

10 current cases View more information

Anti Social Behaviour

3
Target: 0

Customer Satisfaction

Our data on customer satisfaction comes from surveys which we send out after certain interaction with us.

Satisfaction

Repairs Service

.6%
Target: 90%

Satisfaction

Condition of Home

3.9%
Target: 90%

Satisfaction

Property Improvements

0
Target: 90%

Health & Safety

These figures show Orwell's level of compliance in managing specific areas of building safety.

Gas Safety

0.09%
Target: 100

Asbestos

0
Target: 100%

Legionella

0%
Target: 100%

Fire Risk Assessment

0
Target: 100%

Electrical

0
Target: 100%

Building and Developing New Homes

New homes Completed

New homes in progress

If you have any questions or concerns with regards to our performance, please contact our Customer Service team using the contact us page.

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