Our Tenant Satisfaction Measures

Learn more about our latest customer satisfaction and health & safety performance by visiting our TSM page here.

Equality, Diversity and Inclusion at Orwell

In this section you can find our Equality, Diversity and Inclusion statement and our EDI strategy.

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Equality, Diversity and Inclusion Statement

I have pleasure in sharing our Equality, Diversity and Inclusion strategy.  This reflects that at Orwell we are committed to fairness, respect, equality, diversity, inclusion and equity – but what does this really mean to us as people?

Well, at Orwell we respect and celebrate everyone’s differences.  We aim to ensure that inclusion is at the heart of everything we do. We know that the diversity within teams, and a feeling of belonging and being 100% comfortable to be your authentic self makes you much more likely to be happy as an Orwell colleague.  It provides diversity of thought bringing creative and innovative ideas and gives great results for our residents.  We work together to make the most of our differences and celebrate our unique contributions to the amazing work we do. We want to create an environment where you will feel comfortable to perform at your best.

Our aim is that as a workforce, we reflect the diverse communities with which we work as closely as possible so that we are relatable and relevant.  This also helps us better understand the challenges faced by our residents and means we can better support them with these challenges through lived experience, understanding and finding creative solutions through different perspectives.

As part of Team Orwell we want you to be happy, feel fulfilled and enjoy your work here, getting a sense of satisfaction from the fantastic outcomes we can achieve together. 

As a customer and resident of Orwell we want to ensure you know you will always be treated with respect and understanding, and that you will receive fantastic service knowing we will always do our very best for you. 

Our aim is to attract, recruit, develop and inspire our people and to give them a friendly, relaxed, safe, fulfilling and fair environment in which to flourish.  We are looking for people who match our PACE values and are always people-focused; people who believe it is our differences that make us stronger and that we should celebrate each individual.  We are committed to making a difference to our residents and our communities, and to making Orwell a supportive place where you look forward to having a positive impact each day and can do your best and most rewarding work.

We have put in place the Equality, Diversity and Inclusion strategy below to demonstrate our commitment and for transparency around our plans to continually improve and make a difference to our colleagues and our residents.


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