We've launched our app!

Our free Orwell Housing app provides you with instant access to your account so you can manage your tenancy and services from your phone, anytime.

I am a Customer

We will always aim to provide a high standard of service to all of our residents. In this section, you will find information about your agreements and repairs.

Sharing Your Tenancy

Orwell operates in order to invest in its homes, the people who live in them and the communities in which they live. 

We aim to provide a high standard of service to all of our residents.

Orwell will do this by:

  • Putting people first
  • Delivering good customer service through positive first response
  • Engaging with residents in order to understand the services they need from Orwell

We strive to ensure that we offer a positive first response to all enquiries and look for ways in which we can improve and develop the services provided.

This section of the website provides information about our services, and explains what you can expect from us.

You can also view sections of our tenant handbook, information leaflets and other publications.

If you ever feel that you would like to comment on a service you have received, please let us know.

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Get Involved

Get involved in what is happening around the business. Have a say and make a difference!
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Cost of Living Toolkit

On this page you can find information that can help you with the increase in the cost of living.
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Keeping Your Home Healthy; Condensation, Damp and Mould

Dampness caused by too much condensation can lead to mould growth on walls, ceilings and furniture. This section explains how condensation forms and how we can work together to keep it under control.
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Repairs and Maintenance

Orwell aims to maintain properties to the best of our ability. In order to keep our properties at a high standard we rely on you to help us by reporting faults as soon as you are aware there is a problem.
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Your Tenancy

In this section, you can find information about your tenancy and what to expect being an Orwell resident.
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Property Exchange

Do you feel like you need a change? Or do you want to live closer to family? It may be worth registering for a property exchange. Discover what is available below.
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Paying your Rent and Charges

If you need to pay any rent or charges you will find the most convenient way to pay here. Read on for more information.
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Support and Wellbeing

Sometimes we need extra support to deal with everyday living. This could be support finding work or learning a new skill, keeping on top of bills and dealing with debts, or learning to cope with loneliness or anxiety.
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Guidance for Pet Owners

If you are a pet owner, it is important that you understand what Orwell requires of you as a pet owner.
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Universal Credit Support

On this page you will be able to find signposting to valuable Universal Credit information.
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