Our Tenant Satisfaction Measures

Learn more about our latest customer satisfaction and health & safety performance by visiting our TSM page here.

Get involved and give us your views

Get involved in what's happening around the organisation. Have your say and make a difference!

Resident Involvemnt Main

Have your say and make an impact! We are committed to improving our services, and we encourage our customers to get involved and help us achieve this.

We provide a range of ways for you to get involved, at a level that suits you and the time you have spare. You will never be left out of pocket for your involvement as we will reimburse transport costs where necessary.

Below you can find information on all of the groups that we currently have running including a link to our new consumer standards page. You can also view that page by clicking here.

If you would like to find out more or make a comment please use our contact form or email us.

CustomerInsightandEngagement@orwell-housing.co.uk​     Contact Form

ORG ORG

Orwell Residents Group

Orwell Residents Group are a performance review group, scrutinising service areas, and acting as a critical friend to influence the future of housing services.
Complaints Complaints

Complaints Handling Assessment Team (CHAT)

The Complaint Handling Assessment team works with the Customer Service and Customer Engagement teams to help us monitor our complaints processes and outcomes.
Shaping Future Services Shaping Future Services

Shaping Future Services

On this page, you can find information from our Shaping Future Services group.
Repairs Monthly Feedback Repairs Monthly Feedback

Survey Feedback

Details of our survey feedback. We will update this page monthly with any new details.
Scrutinies Scrutinies

You Said, We Did

Available on this page will be information taken from our Scrutiny Group and any changes that are made from their choices.
Tenant Satisfaction Measures Tenant Satisfaction Measures

Our Tenant Satisfaction Measures Data

Learn more about our latest customer satisfaction and health & safety performance.
  • Consumer Standards

    The Regulator of Social Housing has introduced a new set of consumer standards. Click here to find out more.
    Consumer Standards image
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