We've launched our app!

Our free Orwell Housing app provides you with instant access to your account so you can manage your tenancy and services from your phone, anytime.

Get involved and give us your views

Get involved in what's happening around the organisation. Have your say and make a difference!

Resident Involvemnt Main

Have your say and make an impact! We are committed to improving our services, and we encourage our customers to get involved and help us achieve this.

We provide a range of ways for you to get involved, at a level that suits you and the time you have spare. You will never be left out of pocket for your involvement as we will reimburse transport costs where necessary.

Below you can find information on all of the groups that we currently have running.

If you would like to find out more or make a comment please use our contact form or email us.

CustomerInsightandEngagement@orwell-housing.co.uk​     Contact Form


Orwell Residents Group

Orwell Residents Group are a performance review group, scrutinising service areas, and acting as a critical friend to influence the future of housing services.
Complaints Complaints

Complaints Handling Assessment Team (CHAT)

The Complaint Handling Assessment team works with the Customer Service and Customer Engagement teams to help us monitor our complaints processes and outcomes.
Shaping Future Services Shaping Future Services

Shaping Future Services

On this page, you can find information from our Shaping Future Services group.
Repairs Monthly Feedback Repairs Monthly Feedback

Survey Feedback

Details of our survey feedback. We will update this page monthly with any new details.
Scrutinies Scrutinies

You Said, We Did

Available on this page will be information taken from our Scrutiny Group and any changes that are made from their choices.
Tenant Satisfaction Measures Tenant Satisfaction Measures

Our Tenant Satisfaction Measures Data

Learn more about our latest customer satisfaction and health & safety performance.
Google translate Google translate
click to choose
Colour contrast Contrast
Font size Text size
Exit site