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Repairs and Maintenance

Orwell aims to maintain properties to the best of our ability. In order to keep our properties at a high standard we rely on you to help us by reporting faults as soon as you are aware there is a problem.

Repairs Main

We are committed to ensuring that all our customers are safe in their homes. Below you can find advice about safety in the home.

Like many organisations we are experiencing a high demand for some of our services, including requests for repairs.

To assist us with getting your repair right first time, we kindly ask for your help to try and achieve this:

  • Take some photos or send a video of the problem so we can assess the extent of the repair, allocate the correct trades person and time slot needed.
  • Give as much information as you can, so we can correctly prioritise the repair.
  • Make us aware of any disabilities, mobility issues or circumstances within the household that may be affected by the repair.
  • Please use our online portal or App to send us images or videos. Alternatively, you can complete our online form or email us at repairs@orwell-housing.co.uk to attach any photos.

In many cases this helps us more quickly identify the problem, it helps us prioritise the job, we can make sure we send the right trade to deal with it, and ensure we have the right parts from the start.

This means that we can more quickly deal with the issue and minimise disruption to our customers.

If you would like to report a repair please fill out our form here.

Report a Repair

01 Responsibility 01 Responsibility

Responsibility for Property Maintenance

Orwell has a legal obligation to carry out certain types of repairs where needed. This section lists the repairing obligations of both Orwell and its tenants.
Reporting Repairs Contact Us Reporting Repairs Contact Us

Reporting Repairs

When requesting repairs during office hours, you will need to contact the Repairs Hotline. You can find out what to expect below.
03 Aids And Adaptations 03 Aids And Adaptations

Aids and Adaptations

Aids and Adaptations can be arranged to help you or a family member live more independently. Discover more about this service below.
04 Mould 04 Mould

Keeping Your Home Healthy; Condensation, Damp and Mould

Dampness caused by too much condensation can lead to mould growth on walls, ceilings and furniture. This section explains how condensation forms and how we can work together to keep it under control.
05 Improvements 05 Improvements

Improvements and Alterations

As an Orwell resident you have the right to carry out improvements to your home providing you have obtained written consent. You can find out what to expect about improvements and alterations here.
06 Fire Safety 06 Fire Safety

Fire Safety

Here are a few fire prevention reminders which will only take a few minutes to read, but could save the lives of you and your family.
07 Gas Safety 07 Gas Safety

Gas Safety

In this section we will explain what you need to do with your gas supply when you move into your new home and how we help keep you safe with our annual gas safety checks. There are also gas safety tips for you too.
08 Asbestos 08 Asbestos

Asbestos Awareness

Asbestos is the collective name for a group of fibrous minerals which are mechanically strong and resistant to heat, moisture and chemicals. This section contains information on how to be asbestos aware.
09 Water Supply 09 Water Supply

Taking Care of your Water Supply

Things that we do in our homes can affect the water quality and even encourage bacteria growth. Learn more about taking care of your water supply here.
03 Service Standards 03 Service Standards

Service Standards

In this section, you will find the Orwell Repairs Service Standards. Discover more about what to expect from our repairs service below.

Dave from your repair team came yesterday, very helpful and understanding nature, got the job done speedily and again very respectful to the residents. Great job.

Mrs Bridges
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