At Orwell, we aim to provide excellent services, and we have developed a range of service standards so that customers are aware of the level of service they can expect to receive.
Our Gardening team is responsible for maintaining and caring for all communal gardens, car parks, and planted areas across our schemes. Their work helps keep shared spaces safe, tidy, and enjoyable for everyone, helping to create shared spaces that feel welcoming and that support customers wellbeing and comfort.
What to expect from a visit from our Gardening team
- Pick up litter during each visit
- Cut the grass every two weeks during the growing season (April to November, weather permitting)
- Strim and edge paths as needed
- Remove or treat weeds
- Ensure that hedges and shrubs are not blocking paths or windows
- Cut shrubs and hedges once a year between 1st September and 28th February, in the with the Wildlife and Countryside Act 1981
- Prepare a tree management plan for each estate
- Inspect play areas during estate visits any report any issues
- Work safely and in line with the Health and Safety at Work Act 1974
- Report any fly tipping in communal areas to a registered waste carrier
Our Gardening team aim to cut the grass on every scheduled visit, but adverse weather or public holidays can occasionally cause delays. If a visit is missed, this will be reflected in the following years’ service charge, as charges are calculated a year in arrears.
These undertakings form part of our agreed service standards, which are designed to give Orwell customers clarity and confidence about the level of care they can expect from our Gardening team. By setting clear standards, we make sure our services remain consistent, transparent, and focused on keeping your outdoor spaces well‑maintained throughout the year.
For a full breakdown of our service standards, please visit: Service Standards | Orwell Housing
