We've launched our app!

Our free Orwell Housing app provides you with instant access to your account so you can manage your tenancy and services from your phone, anytime.

Paying your Rent and Charges

If you need to pay any rent or charges you will find the most convenient way to pay here. Read on for more information.

Paying Rent Main
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Ways to Pay Rent and Charges

On this page you will find the possible ways to pay your rents and charges.

Orwell wants to make it as easy as possible for you to pay your rent and other charges. This means giving you a wide choice of different ways to pay so you can choose the best and most convenient one for you. You can pay online using the link above or carry on reading to find other options if they are more convenient for you. If you need any help, please call our Customer Service team on 0345 60 100 30.


Please note that after you make a payment, there may be a delay before your transaction is reflected in your account. This processing period is necessary for us to ensure the secure transfer of funds and to update your account details accurately. We appreciate your patience and understanding. Should you have any concerns or require further assistance, please do not hesitate to contact our customer service team. 


In the event that your payment has failed please check with your bank that the amount has not been debited from your account before attempting to make another payment, or alternatively please contact the Customer Service Team.


  • A simple rent statement is available through Orwell's tenant portal 'My Orwell'.  You can also request a full copy of your rent statement by contacting our Customer Services team on 0345 60 100 30.
  • For any of the above payment options, you will need a bank debit card (with sufficient funds in your bank account to cover the payment you’re going to make).
  • If you are paying accommodation charges or court costs, you will need your 6 digit unique Orwell payment reference which can be found at the top of your rent statement.
  • If you are paying a recharge you will need the 8 digit invoice number which can be found on the invoice you have been sent.
  • These options are completely secure and quick ways of making payment. At the end of the transaction you will be told whether the payment has been successful, and you will be given a reference number. If you pay over the internet, you will also have the opportunity to give your email address so an automated receipt can be sent to you.
  • If you have any problems with using these payment options, please contact our Customer Services Team on 0345 60 100 30.


Below you can find easy read and pictorial guides to help you if you need support. If you have any questions and would like to understand what is on offer here, please do not hesitate in using the contact form at the bottom of the page.

Statement Definitions - Easy Read

pdf - 62Kb

Statement Definitions - Pictorial

pdf - 196Kb

AISE Payment Methods 18 05 2021

pdf - 71Kb

AISP Payment Methods 18 05 2021

pdf - 219Kb

General Payments Review 14 05 21

pdf - 118Kb

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