Have your say in our new customer survey: Your Voice, Your Say

We’re inviting customers to take part in our new Your Voice, Your Say survey and help shape the future of Orwell’s services.

The survey gives customers the opportunity to tell us how they’d like to share their views, what issues matter most to them, and how we can make it easier for them to get involved and influence the services they receive.

Why your feedback matters

Performance measures and customer feedback help us understand how we’re doing, but only customers can tell us what it’s really like to be an Orwell customer.

Your experiences help us identify what’s working well, where improvements can be made, and how we can develop services that better meet the needs of our customers. Every response provides valuable insight that helps us make informed decisions and drive positive change across Orwell.

Get involved in a way that works for you

The survey is also an opportunity for customers to express an interest in becoming more involved with Orwell.

There are lots of ways to get involved, including taking part in surveys, attending focus groups, joining resident panels, participating in scrutiny activities, or sharing feedback at engagement events.

Getting involved doesn’t have to mean attending regular meetings or making a significant commitment. You might prefer to complete occasional surveys, attend a one-off event, or simply share your views when opportunities arise. You can choose the level of involvement that suits you.

Helping shape our services

One example of customer involvement is The Orwell Resident Group, a resident-led performance review panel that scrutinises Orwell’s services and acts as a critical friend. The group plays an important role in helping us improve what we do and shape the future of our services.

The Your Voice, Your Say survey should only take a few minutes to complete. As a thank you, everyone who responds by 21 September 2026 will be entered into a prize draw to win one of four £25 vouchers.

Your Voice Matters

If you’ve received an invitation, we’d love to hear from you. Have your say, share your experiences, and help shape the future of Orwell’s services. Your feedback will help us better understand our customers and ensure that their voices continue to influence future services and decisions.