Condensation is a common problem caused when moist, warm air meets a cold surface like a window or external wall. Dampness caused by too much condensation can lead to mould growth on walls, ceilings and furniture. This section explains how condensation forms and how we can work together to keep it under control.
Condensation mainly occurs during cold weather and appears on cold surfaces and in places where there is little movement of air. It is most likely to be found in corners, on or near windows, in or behind wardrobes and cupboards and often forms on north facing walls.
We can help - How we support our customers to tackle damp and mould
We understand that damp and mould can negatively affect your quality of life. Once the issue has been reported, we will contact you and arrange a property inspection. We will work with you to identify the cause(s) of the damp and mould and carry out any necessary works.
Resolving the issue can be complex. We will monitor the work we have done over a period of time to ensure that the issue has been resolved and is unlikely to recur.
How to report damp and mould
You can contact your Housing Officer, fill out the reporting form below or call our Customer Services lines between 8.30am - 5pm from Monday to Friday on 0345 60 100 30. Alternatively, you can email firstname.lastname@example.org, use the My Orwell portal or, download our new app.
If you find damp and mould in your home, it is important that you report it to us as soon as it occurs so we can do something about it.
Examples of problems that could cause damp and mould to occur if they are not addressed:
- Drying clothes in your home without appropriate ventilation - We recognise that not everyone has outside space to dry clothing or the wonderful British weather may prevent you from doing this and tumble dryers are expensive to run. An alternative would be to hang your laundry over your bath or shower (so the water drains away) and leave the bathroom window slightly ajar.
- A leak in your home, from a neighbouring home, or in a communal area - Please report any repairs to us as soon as possible.
- A damaged roof gutter or from a neighbouring property, or in a communal area - Please report any repairs to us as soon as possible.
- A roof gutter in need of maintenance at your home (e.g., filled with leaves / moss growth) or from a neighbouring home, or in the communal area - Please report any repairs to us as soon as possible.
- A damaged rainwater pipe from your home, or a neighbouring home, or communal area - Please report any repairs to us as soon as possible.
- A broken extractor fan or ventilation unit in your home - Please report any repairs to us as soon as possible.
- A broken or blocked trickle vent in your home - Please report any repairs to us as soon as possible.
- Damaged seals on baths and showers - Please report any repairs to us as soon as possible.
Other things that help reduce the risk of condensation, damp and mould
- In cold weather, if possible, leave some background heating on all day - portable gas or paraffin heater can create more moisture and are best avoided.
- Open windows or use a humidistat-controlled electric fan in the kitchen and bathroom when cooking, washing up, bathing and drying clothes.
- Tumble dryers are best vented to the outside, as they are a major cause of moisture in kitchens and bathrooms.
- Close doors to prevent moisture reaching other rooms, especially bedrooms which are often colder and more likely to get condensation.
- Keep a small window ajar or a trickle vent open.
- Position wardrobes and furniture against internal walls (walls which have a room on both sides) rather than against outside walls.
- Wipe down windows and sills every morning, wringing out the cloth rather than drying it on a radiator.
- Condensation sponge stripes on windows will collect the condensation and avoid damp forming under window sills. These items are available from most good Do-it-Yourself shops.
- Mould can be removed by wiping down walls and window frames with a fungicidal wash which features a Health & Safety Executive (HSE) ‘approval number’. Guidance will be available on the back of the packaging.
- Dry-clean mildewed clothes and shampoo carpets.
You are not alone
We recognise that the rising cost of living has created significant challenges and the high cost of energy has meant many people have kept their homes cooler and had their heating on less often over the cold winter months. We have put together this cost of living toolkit to share knowledge and signpost our customers to available support. You can find that here.
We proactively check our homes via stock condition surveys, programmed maintenance and monitoring data, but if there are repairs, please report them to us as soon as possible.
We have added a short Healthy Home Tips video which may help you prevent condensation in your home.
Orwell Housing Association's damp and mould self-assessment
We undertook a damp and mould self-assessment in line with the Housing Ombudsman’s recommendations to social landlords. Our Customer Insight Committee approved this document and its contents in September.