Annual Report to Tenants 2021

Orwell's standards are outlined in this Annual Report which is published each Spring - reports review the performance of the previous year.

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The Regulator for Social Housing regulates registered providers of social housing to ensure we are effective and well-governed organisations able to provide and manage homes that meet a range of needs.

The Regulatory Framework for Social Housing sets out what is expected of registered housing providers like Orwell by outlining the 'standards' for our service delivery.

Orwell Housing is responsible for ensuring that these standards are being met in a clear and accountable way. And we are responsible for demonstrating that we have worked with customers to agree and develop standards that set out how our services will be delivered.

Orwell are committed to working with tenants and residents to make sure that these standards are being met. These standards, how they are met are outlined in the Annual Report which is published each Spring - reports review the performance of the previous year.

The ORG are a group of Orwell customers who collaborate look at all the facts and figures provided by Orwell to evaluate how we are performing against these standards.

The ORG are recruiting more members to join them to independently look at housing services and monitor performance across the organisation.

If you would like more information, please contact us on 0345 60 100 30 or send your details to the Involvement team by email at tenantinvolvement@orwell-housing.co.uk

01 Improving Our Services 01 Improving Our Services

Improving our Services

Find out how we handle complaints and scrutiny changes.

02 Repairs 02 Repairs

Repairing your Homes

We have provided figures on repairs on your homes.

03 Investing In Your Home 03 Investing In Your Home

Investing in your Home

Figures available on how much we have spent improving your homes.

04 Safety In Your Home 04 Safety In Your Home

Safety in your Home

This is where we write about investing in your home.

05 Supporting Our Residents 05 Supporting Our Residents

Supporting our Residents

This is where we write about investing in your home.

06 Vfm 06 Vfm

Providing Value for Money

This is where we write about investing in your home.

07 The Service You Receive 07 The Service You Receive

The Service you Receive

This is where we write about investing in your home.

08 Supportuing Our Communities 08 Supportuing Our Communities

Supporting our Communities

This is where we write about investing in your home.

09 Estates Services 09 Estates Services

Estate Services

This is where we write about investing in your home.

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