We aim to maintain our properties to the best of our ability. In order to keep our properties at a high standard, we rely on our customers to help us by reporting faults as soon as they become aware of them. 

*These figures were taken from our external repairs contractors.

 

Number of repairs completed within service standard timescales:

• 21,951 - Number of repairs raised. 
• 14,209 - Repairs completed on time.
• 64.73% - Percentage of repairs completed on time.
• 94.6% - Satisfaction with our service.