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Annual Report to Tenants 2021 - The Service you Receive

07 The Service You Receive

 

  • Average time to answer phone call -11 seconds
  • Number of calls received - 35, 146
  • Percentage of calls answered - 97.57%

 

  • Facebook followers grew by 15%
  • Twitter followers grew by 5.5%
  • Linkedin followers grew by 35%
  • Website users grew by 146%

 

  • During 2021 we sent 8 e-news campaigns.
  • 16,784 e-newsletters sent
  • Average open rate of 33.9% (largest opening rate of 46%)

         

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