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Live Support

Unfortunately, our online chat is currently unavailable. Our hours of operation are 0830 - 1730 (Monday to Thursday) and 0830 - 1700 (Friday). If you need to contact us out of hours please call 0345 60 100 30.

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Contact Us

Red Telephone 22/06/18 1.43pm - Unfortunately, we are currently experiencing problems with our telephone lines. Our providers are aware and are working on a fix as soon as possible. In the meantime you can contact us in a number of other ways listed on this page. 

 

Online Chat

Click on the orange "Chat with our team live!" button located in the bottom right of the screen during office hours to get live online support from one of our Customer Service Advisors.

In the event that all Customer Service Advisors are unavailable on the phone, please take advantage of the FREE call back facility or message service. The Customer Service Team aims to return all calls within 15 minutes of receipt of your request. You can also use one of our contact methods below. 

Image of contact quick links

Phone us

Head Office and Repairs Hotline:
0345 60 100 30

Lowestoft Office: 01502 586177

The hotline operates during office opening hours.

Out of office hours the number will automatically divert to Centra Pulse (Formerly Invicta Telecare).

Centra Pulse are a specialist team trained to handle any issues that may arise.

Below are some links with information provided on how to contact or visit Orwell.

Contacting us online

If you would like to contact us, we would love to hear from you. Below is a link to our contact form. There you can leave us feedback, ask a question or let us know any changes to your information. We aim to make our services better in every way so please let us know what you think.

Contact us form

Data within this form is being collected in accordance with Orwell’s Privacy Notice which can be viewed here: https://www.orwell-housing.co.uk/search/text-content/privacy-notice-2302

Guidance for completing forms

• Phone numbers - use numbers only. Do not use any letters or additional characters.
• Email addresses - enter a valid email address. For example, info@orwell-housing.co.uk

Note: Required fields are marked with an asterisk (*) and must be filled in to complete the form.

We aim to respond to all queries and comments within 10 calendar days.

Social Media

Check out our Social Media channels here. Keep updated and visit our pages. From videos to jobs and business updates to events... We have it all here and would like you to see what Orwell is up to.

Image and link to our Facebook page Facebook: www.facebook.com/OrwellHousing/     Image and link to our Twitter page Twitter: www.twitter.com/OrwellHousing

Orwell Homes Limited

Registered Office:
Orwell Homes Limited
Crane Hill Lodge
325 London Road
Ipswich
Suffolk
IP2 0BE

Registered in England and Wales under Number 03337048

Branch Office

Orwell Housing Association Limited
22 Gordon Road
Lowestoft
NR32 1NL

Email Us

Please send any general or Customer Services enquiries to: info@orwell-housing.co.uk

Any Housing management enquiries can be sent to: housingmanagement@orwell-housing.co.uk 

Any Personnel enquiries can be sent to: humanresources@orwell-housing.co.uk

Any Repair enquiries can be sent to: repairs@orwell-housing.co.uk

Any support and care enquiries can be sent to: supportandcare@orwell-housing.co.uk

Write or visit us

Registered Office:

Orwell Housing Association Limited
Crane Hill Lodge
325 London Road
Ipswich
Suffolk
IP2 0BE

Registered in England and Wales as a Charitable Industrial & Provident Society under Number 16460R

Housing & Regeneration Act 208 - Homes & Communities Agency Registered No L0028

Chat to Us

Speak to our Customer Services Team via online chat within office hours by clicking the yellow "Chat with our team live!" link at the bottom of this page

Fax us

Head Office Fax: 01473 286818

Lowestoft Office Fax: 01502 587510

Human Resources (HR) Fax: 01473 228629