The purpose of the Orwell Residents Group are:
- To identify service areas to review through monitoring Orwell’s key performance indicators, satisfaction surveys, and through meetings with staff.
- To develop an annual work plan to include three or more service reviews.
- Consulting with and surveying the wider customer group where appropriate and to consider the responses and findings.
- To produce comprehensive reports and action plans outlining the process of service reviews and evidencing recommendations for improvements.
- To monitor the progress, outcomes, and impact of the service reviews recommendations.
- To provide feedback on customer related policies, strategies, or proposed service changes, questioning, and challenging where appropriate.
- To present service review reports to Board and monitor progress and outcomes of approved recommendations.
If you’d like to learn more, share your views, or get involved, please get in contact using our online form or by emailing us directly.
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Below, you will find downloadable documents containing information about the Orwell Residents Group and details of discussions from recent meetings.
To view and/or download our ORG document, interact with the FLIPHTML image below.
