TSM Survey
Tenant Satisfaction Measures 2024/2025.
Review our 2024/2025 performance and explore the progress we have made at Orwell.
Tenant Satisfaction Measures.
These figures are collected from 1st April each year and are updated on a quarterly basis.
69.2%
Satisfied with the service provided by Orwell
70.9%
Satisfied with the repairs service
63.5%
Satisfied with the time taken to complete your most recent repair
79.4%
Satisfied with how well your home is maintained
84.7%
Satisfied that your home is safe
66.0%
Satisfied we listen to your views and act upon them
75.4%
Satisfied that we keep you informed about things that matter
79.6%
Satisfied that we treat you fairly and with respect
35.3%
Satisfied with our approach to complaints
69.4%
Satisfied we keep communal areas clean and well maintained
66.4%
Satisfied we make a positive contribution to your neighbourhood
66.0%
Satisfied with how we handle anti-social behaviour
Management Information Measures.
These figures are collected from 1st April each year and are updated on an annual basis.
These measures only provide performance information for Low Cost Rental Accommodation (LCRA) dwellings (Housing and Regeneration Act 2008 – Explanatory Notes (legislation.gov.uk)). Therefore, results may differ from figures published elsewhere.
52.2
Stage 1 complaints received
13.5
Stage 2 complaints received
96.0%
Stage 1 complaints responded to within set timescales
96.1%
Stage 2 complaints responded to within set timescales
5.8
Anti social behaviour cases opened
0
Anti social behaviour cases opened that involve hate
0.2%
Homes that do not meet the Decent Homes Standard
62.0%
Non emergency repairs completed to timescale
97.8%
Emergency repairs completed to timescale
100%
Gas safety checks carried out
100%
Fire risk assessments carried out
95.0%
Asbestos management surveys or reinspection’s carried out
100%
Legionella risk assessments carried out
100%
Communal passenger lift safety checks carried out
Resources & downloads.
Below you can find easy read and pictorial guides to help you if you need support, or contact us using the form below.
If you’d like to find out more or talk through your options, we’d love to hear from you.
Whether you have a question, want to find out more about our services, or would like to talk through your support options, our team is happy to hear from you.
Not found what you’re looking for? There’s plenty more support available.
Browse the pages below to find the help and guidance you need.
Together we can end domestic abuse 