Tenant Satisfaction Measures 2025/2026 | Orwell Housing

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Tenant Satisfaction Measures 2025/2026

Tenant Satisfaction Measures

Our TSM Survey 25 26

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Tenant Satisfaction Measures

These figures are collected from 1st April each year and are updated on a quarterly basis.

TSM

69.9 %

Satisfied with the service provided by Orwell

TSM

78.5 %

Satisfied with the repairs service

TSM

66.3 %

Satisfied with the time taken to complete your most recent repair

TSM

79.1 %

Satisfied with how well your home is maintained

TSM

82.1 %

Satisfied that your home is safe

TSM

65.4 %

Satisfied we listen to your views and act upon them

TSM

73.2 %

Satisfied that we keep you informed about things that matter

TSM

81.3 %

Satisfied that we treat you fairly and with respect

TSM

36.7 %

Satisfied with our approach to complaints

TSM

63.3 %

Satisfied we keep communal areas clean and well maintained

TSM

59.6 %

Satisfied we make a positive contribution to your neighbourhood

TSM

65.6 %

Satisfied with how we handle anti-social behaviour

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