At Orwell, we play an important role in providing safe, secure and affordable homes for our customers. While we are responsible for maintaining and safeguarding the structure of your home, we are not responsible for protecting your personal belongings, including furniture, clothing, electrical items and sentimental possessions, which is why having your own contents insurance is essential.

What is contents insurance?

Contents insurance is a policy specifically designed for people who rent the home they live in. Most people would struggle to replace possessions if they were stolen or damaged, which is why tenant insurance is vital for protecting your belongings.

The importance of having contents insurance

Although contents insurance is an additional household cost, which customers may find difficult to manage on a tight budget, it can provide essential protection and peace of mind about your belongings.

In the unfortunate event of a fire, flood, theft or other damage, tenants without their own insurance would need to replace their belongings themselves, as these losses would not be covered under Orwell’s insurance policies. Even a small incident can result in significant financial strain, making affordable contents cover a valuable safeguard for everyday living.

Where to go for support and guidance

If any of our customers would like more information or support about contents insurance, please contact us for guidance. There are insurance providers such as My Home Contents Insurance, a scheme run in partnership with the National Housing Federation and designed for social housing tenants, offering flexible, tailored cover, helping making protection more accessible. Taking the time to explore these options can help ensure that your home and your belongings are protected.

For more help, you can explore our support and wellbeing resources on our website here: Support and Wellbeing | Orwell Housing