At Orwell Housing, your voice genuinely matters. We’re inviting customers who want to make a real difference to consider becoming a Customer Insight Committee Member. To support anyone interested, we’ve created a clear and helpful recruitment pack that explains what the role involves and how to apply.
The pack includes:
- What it means to be a Customer Insight Committee Member
- The purpose and responsibilities of the Committee
- Guidance to help you complete the application confidently
This Committee plays a vital role in helping us understand what life is truly like for the people who live in our homes and use our services. We want to hear directly from customers, in your own words, so your experiences can shape the decisions we make. That’s why we’re looking for at least two current customers to join the Committee and ensure your perspectives actively influence how we work.
Your insight helps us understand:
- What Orwell is doing well
- Where we need to improve
- How our services impact everyday life
- What changes will make the biggest difference to customers
The Customer Insight Committee ensures that the customer voice is central to strategic decision‑making, governance, and performance management. It supports our Board in delivering the Strategic Plan and provides assurance that Orwell meets all legal and regulatory obligations. Most importantly, it helps us stay focused on improving services and customer satisfaction.
If you’re passionate about shaping the future of your community and want to help us deliver the best possible service, we’d love to hear from you. Your experience, ideas, and perspective can help drive meaningful change.
How to apply
You can submit your application here. For queries or support with applying in an alternative format, please contact work@orwell-housing.co.uk. Applications must be received by 19th July 2026.
A full profile of the role can be found in the Recruitment pack here: Customer Insight Committee Member Recruitment pack
