Our Tenant Satisfaction Measures

Learn more about our latest customer satisfaction and health & safety performance by visiting our TSM page here.

Make a Payment

If you would like to make an online payment, please fill out the form below.

Payments 2

Thank you for accessing our Payment Form. Please enter your details below.

If you have any queries about use of this form please contact our customer services team on 0345 60 100 30.

Guidance for completing this form

  • Phone Numbers - use numbers only. Do not use any letters or additional characters.
  • Email Addresses - enter a valid email address. For example; info@orwell-housing.co.uk.
  • Recharge Invoice numbers are 8 digits, Court Costs along with Rent & Accommodation Charges are 6 digits.
  • Rent & Accommodation Charges and Court Costs can only be paid by Debit Card

Please note:

  • Credit cards will not be accepted for rent payments unless this has been authorised by an Orwell Director. Please speak to the Customer Service Team should you wish to discuss this further.
  • After you make a payment, there may be a delay before your transaction is reflected in your account. This processing period is necessary for us to ensure the secure transfer of funds and to update your account details accurately. We appreciate your patience and understanding. Should you have any concerns or require further assistance, please do not hesitate to contact our customer service team. 

Payment Form

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