Annual Report to Tenants 2020 – The Service you Receive

Average time to respond to phone calls – 15 seconds

Numbers of calls offered – 34261

% of calls answered – 32722 (95.51%)

Calls abandoned – 1000 (2.92%)

Used call back facility – 539 (1.57%)

Social Media: Facebook audience grew by 13%, Twitter grew by 5% and our LinkedIn audience grew by an impressive 19%.