Annual Report to Tenants 2021 – Repairing your Homes

We aim to maintain our properties to the best of our ability. In order to keep our properties at a high standard, we rely on our customers to help us by reporting faults as soon as they become aware of them.

*These figures were taken from our external repairs contractors.

Number of repairs completed within service standard timescales:

• 21,951 – Number of repairs raised.
• 14,209 – Repairs completed on time.
• 64.73% – Percentage of repairs completed on time.
• 94.6% – Satisfaction with our service.