Annual Report to Tenants 2021 – The Service you Receive

• Average time to answer phone call -11 seconds
• Number of calls received – 35, 146
• Percentage of calls answered – 97.57%

 

• Facebook followers grew by 15%
• Twitter followers grew by 5.5%
• Linkedin followers grew by 35%
• Website users grew by 146%

 

• During 2021 we sent 8 e-news campaigns.
• 16,784 e-newsletters sent
• Average open rate of 33.9% (largest opening rate of 46%)