Our Temporary Supported Housing (TSH) services provide accommodation and support to people facing homelessness or domestic abuse. This includes those who may be vulnerable, at risk or requiring additional support to maintain their accommodation and move towards independent living. Our services are person-centred and work alongside the people we support, ensuring that their aims and aspirations are at the centre of all we do.
Within Norfolk, Suffolk and Cambridgeshire, we manage six homeless services and two refuges for women and children fleeing domestic abuse. Each service has its own criteria for referral and can be viewed by clinking on the links below. We offer safe accommodation and support with guidance from our trained staff to assist people to make informed choices and positively move forward.
We also offer additional domestic abuse outreach services in the South Norfolk and Waveney area, working with our Local Authority partners to deliver a coordinated approach to supporting victims of domestic abuse, alongside our provision of Freedom Programmes that we facilitate throughout Norfolk and Suffolk.
Please click on the title of a TSH service below to view images and more details of that service. Alternatively, if you would like to find out more about supported housing please contact the service directly or contact our Customer Services team on 0345 60 100 30.
Meet our team
Below you can find information on the management team within our Temporary Supported Housing service.
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Denise King - Head of Service
Denise King is the Head of Service for our Temporary Supported Housing service at Orwell Housing.
Denise has been in full-time employment for the past 40 years and in that time she has worked in the public, private and voluntary sectors. Denise has a broad breadth of knowledge about how businesses and voluntary sector and charities work.
Denise worked with vulnerable adults for the last 20 years and has been a Commissioner for services.
Denise enjoys what she does but what she enjoys most is working with our customers. Providing great service to vulnerable people is what is really important to her.
A person centered approach is essential in being able to reach out to vulnerable people and help them reach their potential and continue on with their lives. It is really important to help them navigate services so that they are able to move on when they're ready to lead good fulfilled lives. This is our aim and what we really want to achieve.
Denise feels extremely fortunate to have a great team of service managers with her to achieve this. We've got a really good, strong strong team.
In Denise's personal live, she resides in Suffolk and is an open water swimmer. She really enjoys swimming you can often see her in our seas and rivers on our coastline.
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Phyl Chigome - Service Manager, Christchurch house
Phyl Chigome is the Service Manager for Christchurch house, which returns to Orwell Housing for the second time in 2017.
His mission as a manager is to inspire and nurture human spirit. He endeavours to achieve this by creating an environment at Christchurch house that is conducive for the customers to achieve their goals by allowing them to experiment, fail and learn from their life experiences in a non-judgemental way. He is also keen for his staff to express themselves while performing their roles by allowing them to personalise the support they offer to customers without the constraints of being judged.
Away from Christchurch house, he is a volunteer one Saturday every month at his local charity shop. He is also an avid cyclist.
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Karen Woodward - Service Manager, Mulberry House
Karen Woodward is Service manager for Mulberry House, Warner Place and Hambling House which provides fully supported accommodation for the homeless and emergency temporary accommodation for families and single people in the Sudbury area.
Karen has over 20 years of experience working across the Health & Social Care sector. She holds a BTEC Higher National Diploma in Social Care which gave her a great understanding of the psychological aspects affecting homeless individuals and their families.
Karen has worked for Orwell for several years as a Support Worker in their temporary supported housing projects and has recently progressed to Service Manager where she is enjoying the daily challenges the role provides.
As a Service Manager, Karen assists staff to access full training to enable them to support residents to regain full independent lives at the end of their stay.
In her spare time, Karen is a great lover of the outdoors, passionate about conservation and regularly enjoys spending time with her 6 dogs exploring the forest.
