Repairs and Maintenance.

Like many organisations we experience a high demand for some of our services, including requests for repairs.

To assist us with getting your repair right first time, we kindly ask you to:

• Take photos or send a video of the problem so we can assess the extent of the repair, allocate the correct tradesperson and time slot needed.
• Give as much information as you can, so we can correctly prioritise the repair.
• Make us aware of any disabilities, mobility issues or circumstances within the household that may be affected by the repair.
• Use our online portal or App to send us images or videos. Alternatively, you can complete our online form or email us at repairs@orwell-housing.co.uk to attach any photos.

In many cases this helps us identify the problem more efficiently, prioritise the job, ensure we send the right trade to deal with it, and have the right parts from the start.

This means we can deal with the issue quickly and minimise disruption to our customers.

If you would like to report a repair please fill out our form here.

Report a Repair