We've launched our app!

Our free Orwell Housing app provides you with instant access to your account so you can manage your tenancy and services from your phone, anytime.

Annual Report to Tenants 2020 - The Service you Receive

The Service You Receive

Average time to respond to phone calls – 15 seconds

Numbers of calls offered - 34261

% of calls answered – 32722 (95.51%)

Calls abandoned - 1000 (2.92%)

Used call back facility - 539 (1.57%)


Social Media: Facebook audience grew by 13%, Twitter grew by 5% and our LinkedIn audience grew by an impressive 19%.


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