Message from Kim Newman Chair of Orwell’s Board
No one could have predicted the impact of the pandemic or the changes we would have to make, but I’m very proud of the quick and decisive response we made to protect our residents, staff and most vulnerable customers in our care settings. The investment made over the last few years in IT and other systems meant that we were able to switch seamlessly to remote working whilst still providing essential services and of course, we have all adapted to new communication channels as a result.
I am acutely aware of the challenges that lie ahead for our residents and am very proud of the commitment and hard work of all colleagues at Orwell who have had to adopt new ways of working at very short notice. Orwell has ‘Customers’ and ‘Team Orwell’ at the heart of our core values and these have really shone through in these challenging times.
Mary Ager Resident Steering Group member and 2020 most involved resident
“I’m proud to be a member of the Resident Group and have found this and the scrutiny projects very interesting. I’m glad to know that my contributions are appreciated. Everyone I have met has been most helpful. It is a delight to be more than just another tenant at Orwell Housing Association.”
I was proud to attend the virtual TPAS National Awards in September where Orwell tenant, Jade Tominlinson, won Inspirational Young Tenant of the Year for her campaign to save funding for Whitworth House in Cambridge. Orwell were also shortlisted for Excellence in Tenant Communication for our tenancy sign-up film produced as the result of a consultation process with residents I was involved in. It was really pleasing to see something I took part in recognised in this way.
Message from Wendy
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