Customer Digital Handbook

Welcome to the Orwell Customer Digital Handbook

On this page you will be able to find all of the information needed as an Orwell customer. Follow the links below to view the separate pages from the digital handbook. Each page can be accessed with accessibility features where you can download the page as an mp3 or view in another language. There are many other features you can access by clicking on the Reachdeck accessibility tool in the bottom left corner of the page.

Cost of Living Toolkit

On this page you can find information that can help you with the increase in the cost of living.

Keeping Your Home Healthy; Condensation, Damp and Mould

Dampness caused by too much condensation can lead to mould growth on walls, ceilings and furniture. This section explains how condensation forms and how we can work together to keep it under control.

If you need to contact us for any reason, you will be able to find multiple ways on this page.

Repairs and Maintenance

Orwell aims to maintain properties to the best of our ability. In order to keep our properties at a high standard we rely on you to help us by reporting faults as soon as you are aware there is a problem.

Your Tenancy

In this section, you can find information about your tenancy and what to expect being an Orwell resident.

Mutual Exchange

Do you feel like you need a change? Or do you want to live closer to family? It may be worth registering for a mutual exchange. Discover what is available below.

Paying your Rent and Charges