I am a Resident

We will always aim to provide a high standard of service to all of our residents. In this section, you will find information about your agreements and repairs.

I Am A Resident

Orwell operates in order to invest in its homes, the people who live in them and the communities in which they live. 

We aim to provide a high standard of service to all of our residents.

Orwell will do this by:

  • Putting people first
  • Delivering good customer service through positive first response
  • Engaging with residents in order to understand the services they need from Orwell

We strive to ensure that we offer a positive first response to all enquiries and look for ways in which we can improve and develop the services provided.

This section of the website provides information about our services, and explains what you can expect from us.

You can also view sections of our tenant handbook, information leaflets and other publications.

If you ever feel that you would like to comment on a service you have received, please let us know.

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Resident Involvement

Get involved in what is happening around the business. Have a say and make a difference!
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Repairs

Orwell aims to maintain properties to the best of our ability. In order to keep our properties at a high standard we rely on you to help us by reporting faults as soon as you are aware there is a problem.
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Your Tenancy

In this section, you can find information about your tenancy and what to expect being an Orwell resident.
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Property Exchange

Do you feel like you need a change? Or do you want to live closer to family? It may be worth registering for a property exchange. Discover what is available below.
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How to pay your rent and charges

If you need to pay any rent or charges you will find the most convenient way to pay here. Read on for more information.
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