Service and Performance

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You can find further information on our performance page or the complaints and compliments page.

Complaints and Service Improvement Report 2023

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Complaints and Service Improvement Report 2024/25

Complaints and Service Improvement Report 2026

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Complaints Handling Code – Self Assessment 2024

Complaints Handling Code – Self Assessment 2025

Complaints Handling Code – Self Assessment 2026

What our customers are saying about Orwell

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Orwell is currently the largest supported housing provider in Suffolk.

Working together with tenants, customers, colleagues and like-minded organisations to develop solutions.

We help people to gain independence and get the most out of life.

When registering for a new account, please note that you will need your agreement reference and not your payment reference.

Contacting our Team

If you need to contact us for any reason, just use whichever option you are most comfortable with.