Ending your tenancy.

If you decide to move out of your Orwell home, we require one month notice in writing. Once confirmed, your tenancy will end one month after your written request has been received by Orwell.

Please complete the online form below and we will start the process.

Request to end tenancy

If you are unable to complete the online form, you can contact us in writing, by email or telephone at Orwell Head Office.

After you contact Orwell to end your tenancy, we will send you a link to a DocuSign form for you to provide your signature(s) to end the tenancy.

If you have a joint tenancy, we would prefer all parties to sign the notice but, if this is not possible, one tenant can give notice to end the tenancy.

You are responsible for all tenancy matters until the tenancy ends.

On receipt of the request to end your tenancy, we will contact you to discuss the end of tenancy process, confirm your tenancy end date, and arrange to carry out any property inspections.

We will give you written confirmation that your tenancy will end and guidance to ensure that your property is handed back to Orwell in accordance with your tenancy agreement.

We will let you know how to return the keys to the property.

• You must provide one month notice to end your tenancy in writing.
• You must pay all rent and charges to the final day of your tenancy.
• You must leave the property in an empty, clean condition and return the keys.
• You will need to contact your utility providers and take meter readings.
• You will need to contact your local council tax team to advise the end of your tenancy.
• You may need to contact any benefits agencies, if applicable.
• You may wish to re-direct your mail.

The day after your tenancy ends, Orwell will collect the keys and inspect the property, we will expect you have completed the following:

• Property and garden including the loft, sheds and outhouses must be left completely empty of all your furniture, belongings and rubbish.
• Your rubbish must be disposed of correctly and the rubbish bins must not be contaminated (the correct rubbish must be in the correct bins). You will be recharged if your bins are not collected due to them being contaminated.
• The property must be left in good decorative order. Any marks on the ceilings, walls or doors must be cleaned off and painted over (to match existing colour) if appropriate.
• Any screws or nails in the walls must be removed and all holes or damage to walls must be filled.
• All carpets and laminate flooring must be lifted and disposed of and the rest of the flooring must be mopped and vacuumed/swept.
• Your garden must be left well maintained; hedges and bushes cut and the grass freshly cut. If you have installed a pond you must fill this in.
• Any sheds/outhouses must be swept clean and all cobwebs removed.
• Return all the keys including sheds, outhouses, windows and fobs etc.
• Please ensure all the below is wiped clean in the property, sheds and outhouses (if applicable):
  • All cupboards (inside and out)
  • All surfaces
  • All skirting boards
  • All walls and tiles
  • All light switches and sockets
  • All sinks and taps
  • All doors (both sides) including the frames
  • All windows including the sills
  • Any appliances that come with the property (including cooker hoods)
  • All baths/toilets/sinks and showers (this includes a wet room)

If the property is left in an unsatisfactory condition, you will be charged for the work needed.