Orwell operates in order to invest in its homes, the people who live in them and the communities in which they live.
We aim to provide a high standard of service to all of our residents.
Orwell will do this by:
- Putting people first
- Delivering good customer service through positive first response
- Engaging with residents in order to understand the services they need from Orwell
We strive to ensure that we offer a positive first response to all enquiries and look for ways in which we can improve and develop the services provided.
This section of the website provides information about our services, and explains what you can expect from us.
You can also view sections of our tenant handbook, information leaflets and other publications.
If you ever feel that you would like to comment on a service you have received, please let us know.
Resident Involvemnt Main
Get Involved
Get involved in what is happening around the business. Have a say and make a difference!
Cost Of Living
Support and Advice Toolkit
On this page you can find information that can help you with financial support and advice.
04 Mould
Condensation, Damp and Mould
Dampness caused by too much condensation can lead to mould growth on walls, ceilings and furniture. This section explains how condensation forms and how we can work together to keep it under control.
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Customer Digital Handbook
On this page you will be able to find all of the information needed as an Orwell customer.
Repairs Main
Repairs and Maintenance
Orwell aims to maintain properties to the best of our ability. In order to keep our properties at a high standard we rely on you to help us by reporting faults as soon as you are aware there is a problem.
01 Your Tenancy Main
Your Tenancy
In this section, you can find information about your tenancy and what to expect being an Orwell resident.
Exchange (1)
Mutual Exchange
Do you feel like you need a change? Or do you want to live closer to family? It may be worth registering for a mutual exchange. Discover what is available below.
Paying Rent Main
Paying your Rent and Charges
If you need to pay any rent or charges you will find the most convenient way to pay here. Read on for more information.
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Support and Wellbeing
Sometimes we need extra support to deal with everyday living. This could be support finding work or learning a new skill, keeping on top of bills and dealing with debts, or learning to cope with loneliness or anxiety.
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Guidance for Pet Owners
If you are a pet owner, it is important that you understand what Orwell requires of you as a pet owner.
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Universal Credit Support
On this page you will be able to find signposting to valuable Universal Credit information.
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The Orwell App FAQ's
Our free Orwell Housing app provides you with instant access to your account so you can manage your tenancy and services from your phone, anytime.
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The Orwell App
Our free Orwell Housing app provides you with instant access to your account so you can manage your tenancy and services from your phone, anytime.
