We offer several convenient ways to pay your rent, care charges and other Orwell fees, designed to suit the different needs of our customers.
Direct Debit is the most secure and hassle‑free option. However, we also provide a range of alternative payment methods, all of which are listed below.
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Pay by Direct Debit
Direct Debit is the most convenient and secure way to make your payments. Over 1,200 customers already use this method to pay regularly because it comes straight out of your bank account. It is quicker and easier than paying by standing order.
A Direct Debit instructs your Bank or Building Society to make regular payments from your account to Orwell, so you do not have to remember when your rent is due or change the amount to be paid. It is easy to set up and gives you peace of mind, knowing that your rent has been paid on time each month.
If you are interested in paying your charges by Direct Debit? Review our resource, complete our form or contact us using the information below.
Booklet | Direct Debit Information
Alternatively contact your Housing Officer or Service Manager for further information.
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NEW: Pay at your local PayPoint shop
You now have more ways to pay. You can make payments at any shop that accepts PayPoint, including your local Spar or Co-op. Just look for the PayPoint logo outside the shop.
To find more locations, please visit the PayPoint website.
To make a payment:
- Take your unique barcode (found via you payment letter which would have been received December 2025) to the cashier.
- Please note: Each PayPoint transaction is limited to a maximum of £300. If your total payment exceeds this amount, you will need to make more than one transaction.
- Keep your receipt as proof of payment.
If your barcode is lost or damaged, please contact us for a replacement.
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Pay Online or by Telephone
Online
Make a Payment | Orwell Website
Make a Payment | MyOrwell Account
You can make payments online through the Orwell website or by logging into your MyOrwell account.
Please ensure you use your payment reference number.
To make future payments easier, you can create a PayPoint account and save your payment details. This means you won’t need to enter your reference number each time you pay.
Phone
You can still pay by phone using your debit card. However, you will now be directed to a secure automated system.
- To ensure we protect your financial information, payments can no longer be made by speaking to an advisor.
- Please have your payment reference number (provided at the end of this letter) ready before you call.
To make a payment using the automated phone line, call: 0345 60 100 30 and choose ‘make a payment’ when prompted.
If you need support in making your payment, you can call our Customer Experience Team on 0345 60 100 30, Monday to Friday, between 8:30am and 5:00pm, and they will process a debit card payment on your behalf.
Make a payment online
Please note: Credit cards will not be accepted for rent payments unless this has been authorised by an Orwell Director. Please speak to the Customer Service Team should you wish to discuss this further. -
Payments by Standing Order or Internet banking
You can request a standing order form in person or by calling our Customer Experience Team on 0345 60 100 30.
If you prefer to manage payments through your own online banking service, you can use Orwell’s bank details below to make rent transfers.
Account Name: Orwell Housing Association Ltd
Sort Code: 30-94-55
Account Number: 00498123
Bank: Lloyds BankPlease note that if you are paying by standing order, your payment reference should always be quoted so that we can make sure that the payment is made to your account. If you are unsure of what your payment reference, is please contact our Customer Experience Team on 0345 60 100 30. Always state your name and address if unsure of your payment reference.
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Payments at Lloyds Bank or The Post Office
You can pay your rent at any Lloyds Bank branch or Post Office using a paying-in book.
Please be aware that this is the slowest payment method and payments may take up to 5 working days to process. To avoid delays, we recommend making your payment early.
Important: Do not use a deposit envelope. Always pay over the counter directly to a cashier to ensure your payment is proceeded correctly.
When paying at the Lloyds bank, please include:
- Your name
- The address you're paying for
- Your payment reference.
To request a paying-in book:
- Email info@orwell-housing.co.uk with your name and the first line of your address. Use subject line: ‘paying-in book’
- Or call us on 0345 60 100 30 and speak to our Housing Management team
