Pay by Direct Debit
Direct Debit is the most convenient way to pay your rent because it comes straight out of your bank account. It is quicker and easier than paying by standing order.
A Direct Debit instructs your Bank or Building Society to make regular payments from your account to Orwell, so you do not have to remember when your rent is due or change the amount to be paid. It is easy to set up and gives you peace of mind, knowing that your rent has been paid each month.
If you are interested in paying your charges by Direct Debit, you can download a help leaflet and mandate form below. Please return any completed Direct Debit mandate to Orwell. Our contact details can be found here.
Alternatively contact your Housing Officer or Service Manager for further information.
Download a Direct Debit mandate form. This form is a 460kb PDF
Pay Online or by Telephone
You can call our Customer Service Team on 0345 60 100 30, Monday-Friday, 8:30am-5pm and they can process a debit card payment on your behalf.Make a payment online
Please note: Credit cards will not be accepted for rent payments unless this has been authorised by an Orwell Director. Please speak to the Customer Service Team should you wish to discuss this further.
Standing order or Internet banking
You can request a standing order form in person or by calling our Customer Services Team on 0345 60 100 30. If you prefer to manage your banking through your personal online banking service, here are Orwell's bank details that rent transfers can be made to:
Account Name: Orwell Housing Association Ltd
Sort Code: 30-94-55
Account Number: 00498123
Bank: Lloyds Bank
Please note that if you are paying by standing order, your payment reference should always be quoted so that we can make sure that the payment is made to your account. If you are unsure of what your payment reference, is please contact our Customer Service Team on 0345 60 100 30. Always state your name and address if unsure of your payment reference.
At Lloyds Bank
If you have a paying-in book, you can pay rent at any branch of Lloyds Bank.
Please be aware that this is the slowest method of making payments to us. Payments can take up to 5 working days to reach us, therefore you need to make any payments in good time before your rent is due.
When using your paying-in book at the bank, please do not use a deposit envelope to make your payment as we do not receive all of the information we require which may cause your payment to be delayed. Please pay it in over the counter to one of the cashiers so they can make sure all of the necessary information is taken and passed to us. Always quote your name, the address you are making the payment for and the payment reference if possible.
To request a paying-in book, e-mail email@example.com with your name and the first line of your address. Use the subject 'paying-in book'.
You can also request a paying-in book from the Customer Services Team at Orwell by calling 0345 60 100 30.