I am a Resident

Orwell Housing Association operates in order to invest in its homes, the people who live in them and the communities in which they live. 

We aim to provide a high standard of service to all of our residents.

Orwell will do this by:

  • Putting people first
  • Delivering good customer service through 'positive first response'
  • Engaging with residents in order to understand the services they need from Orwell

We strive to ensure that we offer a ‘positive first response’ to all enquiries and look for ways in which we can improve and develop the services provided.

This section of the website provides information about our services, and explains what you can expect from us.

You can also view sections of our tenant handbook, information leaflets and other publications.

If you ever feel that you would like to comment on a service you have received, please let us know.             

 
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