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Estate Services Scrutiny

Posted by: | 3rd July 2023
Estate Services

Our Orwell Resident's Group evaluates different Orwell services every year and have chosen to review our Estate Services for our summer project. This was previously undertaken in 2018 which led to some positive changes around our sustainability (from battery powered machines to changing to greener fuel); reducing our overall service charge for our customers and increasing the percentage of green waste that we recycle.

All customers who have an estate service(s) provided by Orwell will receive a survey within the next two weeks. This will be in the form of an email or text (depending on the contact preference we hold for you). If you would prefer, you can complete the survey via the link or the QR Code below


All customers who complete the survey will be in with a chance of winning a £100 Love2shop e-voucher.

We really value your feedback which helps us to continuously improve the service we provide to our customers and will use this to shape future services so your voice really does count !

If you have any queries or would like additional support to complete the survey please  contact our Customer Services team on 0345 60 100 30 or email our Customer Engagement Team on CustomerInsightandEngagement@orwell-housing.co.uk and we will be delighted to help.

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