Thursday 26th January 2024
Hi there and welcome to This Week at Orwell. This is your five-minute video newsletter sharing stories from around the Orwell community this last week.
Repairs Appointment Update
In November 2023 we consulted over 3500 Customers regarding our current repairs appointment times with a view to offer a more efficient and effective service. We proposed an all-day slot as opposed to the am / pm slot we currently offer to allow a greater flexibility for our operatives and indeed customers as it would allow our teams to complete other necessary jobs that are outstanding, This in turn should cause less frustration if our operatives have been delayed on a previous job.
Over half our customers were happy with the suggestion of moving away from the AM/PM slots, with 63% of customers happy with the suggestion of the evening slots twice a week from 430pm to 700pm which would accommodate those who have daily commitments between 9-5.
The current school run option of 930 to 230 will remain in place as before.
From the 1st of February we will be operating the new times and We will offer an all-day slot of between 0800am – 1630pm, school run appointment of 0930am – 1430pm, or an evening slot on a Tuesday and Thursday between 1630pm – 1900pm.
We do of course recognise that the above changes will not be suitable for everyone and we will continue to offer a range of appointment slots based on tenants’ preference and what is practicable and reasonable.
Here at Orwell we really appreciate feedback from our customers and we send out 8 different surveys depending on what service you have used. We do not take for granted how valuable this feedback is to us shaping our future services and are grateful for the time customers take to complete and return the surveys. We do of course offer the incentive of being part of a prize draw monthly to win £100 Love 2 Shop vouchers and we wanted to say congratulations to our most recent winners Mrs Jean Ward, Ms Kim Standen & Paula Oliver.
We would like to take this opportunity to thank everyone who has returned a survey as we truly look at each and every one and would encourage anyone who gets a survey to take the time to complete... Don’t just tell your neighbour, Tell us!