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Annual Report to Tenants 2020 - Supporting our Residents

Supporting Our Residents

2020 has been very difficult for both our residents and our staff. Our residents have faced huge financial challenges and uncertainty.  Despite this, our overall performance around rent arrears has been incredible at just 2.13% of our annual gross rental income (AGR) in January 2021 against a target of 3%.

We let 418 general needs homes providing much-needed affordable housing for those households and achieved a 98% overall customer satisfaction rate with the lettings process.

We collected just over £61K owed by former tenants for rent and other charges.

We spent £114,861.09 on aids and adaptions in your homes

We provided 86 adaptations to make your homes easier to live in.

In the present circumstances of COVID-19 and given the age of my mother we were very satisfied with the arrangements that the lettings officer made to make sure that my mother was kept safe.


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