More information on repairs
See below for frequently asked questions about our repairs service, repairs responsibility and more.
Reporting Repairs Contact Us
Reporting Repairs
When requesting repairs during office hours, you will need to contact the Repairs Hotline. You can find out what to expect below.
01 Responsibility
Responsibility for Property Maintenance
Orwell has a legal obligation to carry out certain types of repairs where needed. This section lists the repairing obligations of both Orwell and its tenants.
03 Service Standards
Service Standards
In this section, you will find the Orwell Repairs Service Standards. Discover more about what to expect from our repairs service below.
Keeping safe and sound
We are committed to ensuring that all our customers are safe in their homes. Below you can find advice about safety in the home
01 Responsibility
Responsibility for Property Maintenance
Orwell has a legal obligation to carry out certain types of repairs where needed. This section lists the repairing obligations of both Orwell and its tenants.
Reporting Repairs Contact Us
Reporting Repairs
When requesting repairs during office hours, you will need to contact the Repairs Hotline. You can find out what to expect below.
03 Aids And Adaptations
Aids and Adaptations
Aids and Adaptations can be arranged to help you or a family member live more independently. Discover more about this service below.
04 Mould
Condensation and Mould Growth
If your home is damp it may be caused by condensation. This section explains how condensation forms and how you can keep it under control.
05 Improvements
Improvements and Alterations
As an Orwell resident you have the right to carry out improvements to your home providing you have obtained written consent. You can find out what to expect about improvements and alterations here.
06 Fire Safety
Fire Safety
Here are a few fire prevention reminders which will only take a few minutes to read, but could save the lives of you and your family.
07 Gas Safety
Gas Safety
In this section we will explain what you need to do with your gas supply when you move into your new home and how we help keep you safe with our annual gas safety checks. There are also gas safety tips for you too.
08 Asbestos
Asbestos Awareness
Asbestos is the collective name for a group of fibrous minerals which are mechanically strong and resistant to heat, moisture and chemicals. This section contains information on how to be asbestos aware.
09 Water Supply
Taking Care of your Water Supply
Things that we do in our homes can affect the water quality and even encourage bacteria growth. Learn more about taking care of your water supply here.
03 Service Standards
Service Standards
In this section, you will find the Orwell Repairs Service Standards. Discover more about what to expect from our repairs service below.
Dave from your repair team came yesterday, very helpful and understanding nature, got the job done speedily and again very respectful to the residents. Great job.
