Extra Care

Image of a lady looking at a photo album with an older couple Orwell are currently the largest provider of extra care housing for older people provider in Suffolk. We offer specially designed accommodation in a supportive environment across the county.

Orwell offers an alternative to residential care for those who require care and support and enables couples to remain living together. We offer a homely atmosphere which helps people to make choices, retain their independence and ultimately have control over their own lives.

Additional services are available to offer assistance with cleaning, shopping, laundry and other daily needs.

Our staff are fully trained and have received specialised training in illnesses such as dementia, parkinsons and diabetes. All staff are vetted with a Disclosure and Barring Services check (DBS) and Orwell's services are regulated by the Care Quality Commission (CQC). Inspection reports for our services can be found on this website.

Our Services Offer:

  • 24-hour a day/7 day a week care team
  • Self-contained one or two bedroom apartments with own front door 
  • Fully trained staff with DBS (Disclosure and Barrings Services) check
  • Regular reviews of your care plan when required
  • Communal lounge areas
  • Laundry facilities
  • Fully fitted kitchen
  • Maintained communal gardens
  • Integrated alarm call systems
  • Wheelchair accessible 
  • Respite service

What next?

To be considered for Extra Care housing, a person will need to contact Customer First to arrange an assessment by Adult Community Services (ACS). Following this assessment you will be told if you are eligible to receive a Personal Budget, which you will be able to use to purchase care services. If you are not eligible you can still move into our services being a private purchaser and paying for your own care.

Get in touch with Orwell if you would like to visit any of the extra care schemes to see what is on offer. The team would be happy to answer any questions you may have, helping you to make the best decision for yourself. Please call our Customer Service team 0345 60 100 30.